14 votesCollecting Votes · 3 comments · Wodify Core Ideas » Memberships · Flag idea as inappropriate… · Admin →Shane Miller commented
Further to this flexibility, one of the things that is a real problem at the moment is the inability to schedule a future membership deactivation date. Currently, when a member asks me to cancel his membership on a certain date, I have to wait until that day to go in and cancel. And if the day they wish to cancel happens to fall on their monthly invoice date, and I'm not able to get to the cancellation, then the member gets charged and they get ****** off about it.
There are instances where the date they wish to cancel is on a weekend and neither myself nor my admin assistant works on weekends, so the person's membership does not get cancelled, and then we hear about how unprofessional it is that we charged them for another month.
There are also times when the admin load is also higher than usual and it can even happen in the middle of the week.
It's happened enough times that even recently someone came to me about it and said that they were "warned" that we often try to sneak an extra payment out of people. Which is completely untrue. Obviously whoever it happens to comes to us and asks us to refund it (which we do and would do even if they didn't come to us to ask), but in the minutes or hours between when it happens and when they've spoken to us, clearly some people have spoken about it to other members.
When I've explained that we don't actually have any way of setting a future deactivation date, they understand, and they're not upset anymore, but do you think they go back to the people they bitched and complained to and let them know that it's not our fault and or at least that it's a difficult and frustrating issue we have to deal with?
No. Of course not.
So the ability to set a future membership deactivation date to me is essential and needs to be implemented as a high priority item.
2 votesCollecting Votes · 0 comments · Wodify Core Ideas » Memberships · Flag idea as inappropriate… · Admin →
1 voteShane Miller shared this idea ·
72 votesCollecting Votes · 8 comments · Wodify Core Ideas » Memberships · Flag idea as inappropriate… · Admin →Shane Miller commented
I love this idea too. But in addition to this, I would love to have a way to charge a "membership hold fee" when people put their membership on hold.
We allow people to put their memberships on hold for two weeks or longer. What we find though is that there are some people who for whatever reason... likely procrastinating coming back... end up on hold for many months.
To deal with this problem, I've set up an "on-hold" membership and the cost is $3/mo. So this works. It keeps people honest. Nobody has a problem with paying $3/mo when they have to go on hold, but it also gets people who aren't planning on coming back to contact us to cancel. To keep it simple we use do it as a 1 month membership for $3, and we put it on auto-renew. The issue is when people's membership resumes, the "on-hold" membership does not automatically terminate.
So it would be very handy to be able to assign a charge to be levied while memberships are on hold.
104 votesCollecting Votes · 26 comments · Wodify Core Ideas » Athlete/Lead Profile · Flag idea as inappropriate… · Admin →