What is a hard decline?

IMPORTANT: This knowledge article is for GoEMerchant customers only.

A payment method is marked as a hard decline if a transaction is attempted with the given payment method one of the below error messages are returned:
Response MessageDefinition
PICK UP CARDIssuer has revoked use of card
BAD GENERAL ACCTInvalid Card Number
REVOKE AUTH ORDERCustomer Advised Bank to Stop Any Further Payments to Merchant
TRANS NOT ALLOWTransaction Not Allowed to Cardholder
CARD EXPIREDContact Customer for Updated Expiry Date on Card
Once a payment method is marked as a hard decline, transactions will NEVER be attempted with the card again.

Your athlete must re-enter a new payment method into Wodify in order to process future transactions.

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