Troubleshooting Wordpress integration errors

Unable to connect to the remote server- the connection was closed unexpectedly

This means that Wodify did not get the expected response from WordPress. Either there was an interruption in the network connection, or something failed. If you only see this problem once or twice and never again, it is probably an intermittent networking issue. Otherwise, you will need to verify that the XML-RPC works as expected:

  1. Open Chrome.

  2. Press F12 on your keyboard to bring up the Developer Tools.

  3. Go to the “Network” tab.

  4. Make sure that it is set to “preserve log”.

  5. Enter your XML-RPC address into the address bar of Chrome and press Enter.

  6. Look at the log. If you see anything other than what is shown in the screenshot, your XML-RPC is not set up correctly. Pay special attention that the “Status” is “200” and nothing else, and that only one request is shown.

 photo image00_zps7285fdc9.png

Correct response for XML-RPC request through Chrome

Common issues:

  • Using a redirect to go from one URL to another. Use the final destination URL in the Wodify configuration.

  • Missing page. Find the correct page and use that in your configuration.

Request Timeout

A request timeout is another indicator of networking issues. If this has only happened once or twice, there is nothing to worry about. If it is a persistent issue then it means that something is blocking the Wodify server from accessing your WordPress site.

Verify that you can bring up your XML-RPC URL in a Web browser. If you can, please work with Wodify support who will find out if the Wodify servers are able to access your WordPress site correctly.

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