Allow penalty free rescheduling
Give the gym an option to allow penalty free rescheduling. For example, if an athlete is within the penalty window for class cancellations, but wants to reschedule, they have to take a no show fee for the cancellation then reschedule.
As an admin I should have a penalty setting that allows there to be no penalty for rescheduling, only a penalty for a cancel.
This idea seems like it makes sense, but I’m not sure when we’d be able to make it a priority due to the high volume of requests that come in.
In the meantime I’d recommend turning off late cancellation fees for classes that don’t typically fill up.
The idea of the late cancellation fee is that when a class typically fills up it is rude for a client to cancel last minute, thus leaving a spot open that is too hard to fill on short notice. Hence the penalty.
If you are ok with people moving in and out of some classes last minute maybe you could turn the penalty off for these classes?
Just a thought until we’re able to revisit this feature.